In short
- Your export won't load? Email us within 14 days of buying and we will refund you in full.
- Full Access doesn't work as described? Your legal rights as a consumer always apply, whatever is said below.
- Refunds go back to your original payment method through Whop. We never deduct fees.
1. Your 14-day right of withdrawal (EU, EEA and UK consumers)
By law, you can normally cancel an online purchase within 14 days. For digital content that starts immediately, this right ends once access begins, provided that before paying you:
- asked for access to start immediately, and
- acknowledged that you would lose your right of withdrawal.
Full Access unlocks as soon as you pay. Before checkout you tick a box confirming both points, and your Whop receipt confirms them. For this reason the 14-day right of withdrawal does not apply once Full Access has unlocked (Article 16(m) of Directive 2011/83/EU, as applied in Croatian law).
This does not affect the voluntary refund in section 2 or your rights in section 3.
2. Our "export won't load" refund (voluntary)
We want you to pay only if ScrollDecoded works with your file. If, within 14 days of buying, your official export from TikTok, Instagram or Google Takeout (YouTube) won't load, or the Full Access features show nothing for it, email us and we will refund you in full.
- We may suggest a quick fix first. The most common one is requesting the export again in JSON format. If you would rather not try, or it still doesn't work, we refund you.
- Please send a screenshot of the error, not your export file. We never need the file.
This refund is offered in addition to your legal rights and does not replace them.
3. Your legal rights if Full Access doesn't work
If Full Access is not delivered, or does not work as described, you have rights under Croatian and EU consumer law (Directive (EU) 2019/770). Depending on the case, these are a fix, a price reduction or a refund. Those rights apply in every case, including after the 14 days. Contact us as described in section 4.
4. How to ask for a refund
Option 1: email us at [email protected] with:
- the subject "Refund";
- the email address you used at Whop, or your Whop receipt or order ID;
- for the section 2 refund, a short description or screenshot of the problem.
Option 2: Whop. Open a case in Whop's Resolution Center from your Whop account. We see it and answer it there.
We reply within 2 working days. We answer every written complaint within 15 days, as Croatian law requires.
5. How refunds are paid
- We refund the full price you paid, including any VAT, through Whop to your original payment method. We do not deduct fees.
- Whop processes the refund straight away. It usually reaches your account within 3 to 7 business days, depending on your bank.
- After a refund, Full Access ends. Please stop using the unlock in your browser.
6. Card disputes
Please contact us before you dispute a charge with your bank. We can usually solve the problem the same day. Opening a dispute does not affect your legal rights.
Contact
Željko Henezi, Zagreb, Croatia
[email protected]